9-1-1 Information

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When to Call

People should call 9-1-1 in EMERGENCY situations when you need a police officer, deputy sheriff, fire truck, or ambulance to come to your home, business, or location.  Some examples of when to call 9-1-1 include:

  • When someone is injured or sick and needs an ambulance
  • When you see fire or smoke
  • When someone's life or property is in danger
  • When a crime is being committed

Who answers the call?

There are two Public Safety Answering Points (PSAPs) that provide 9-1-1 answering services in San Miguel County: the San Miguel Sheriff's Office Communications Center and the Western Colorado Regional Dispatch Center (WestCO). 

The San Miguel Sheriff's Office Communications Center dispatches for the San Miguel County Sheriff's Office, the Norwood Fire Protection District, and the Egnar Fire Protection District. WestCO dispatches for the Telluride Marshal's Office, the Mountain Village Police Department, and the Telluride Fire Protection District.

Anyone can call or text 9-1-1

  • Children should be taught to call 9-1-1 for police, fire or medical help.
  • The sight impaired can use the digits 9-1-1 on the telephone, or use a pre-programmed speed dial button.
  • The hearing impaired can use a TTY/TDD machine, OR;
  • Text-to-911 is also available in San Miguel County.
    • This service is available for use by the deaf, hard-of-hearing, or speech impaired and in situations where it is too dangerous to make a voice call to 9-1-1. 
    • All phones or devices must include a text or data plan to send a text to 9-1-1.

What to expect

If you, a family member or friend are experiencing an emergency, don't delay - call 9-1-1. Fire and ambulance stations are not always staffed and you should never call them direct - ALWAYS call 9-1-1 first and dispatchers will send the nearest available unit to your location. 

The most important thing is to remain clam. The dispatcher will ask you a series of questions to gather information. They will ask for:

  • The location of the emergency
  • The type or emergency
  • Your name
  • The telephone number you are calling from
  • Other necessary information

This information will be given to the responders that are on their way. It is very important for you to stay on the line with the dispatcher and answer their questions.